FAQ
Questions about the Munich passes
Answers about both official guest cards - the difference, buying, validity, benefits, public transport and cancellation, organised by topic.
City Pass and Munich Card
What's the difference between the Munich Card and the Munich City Pass? +
The Munich Card is a discount card: you still buy each ticket yourself and pay a reduced price at the desk. The Munich City Pass covers admission itself - you just show the QR code and walk in. Both are issued by Munich Tourist Office and sold by Turbopass. What the discount card gets you is explained under Munich Card.
Which card is right for me? +
As a rule of thumb: if you're heading to two or three specific sights and otherwise exploring on foot, the Munich Card works well. If you're combining several museums, palaces and the city bus tour within the same days, you'll get more out of the City Pass. Which attractions are included is listed under Attractions, and what the pass costs is under Prices.
Can I combine both cards, or stack other discounts? +
Generally, no. Both cards are standalone products and can't be combined with each other or with other discounts. Only one card counts per visit - either free admission with the City Pass or the discount with the Card.
Are there other official guest cards in Munich? +
No. The Munich Card and the Munich City Pass are the two guest cards issued by Munich Tourist Office; everything else is individual tickets sold by the attractions themselves.
Buying, delivery and payment
Where can I buy the cards? +
The easiest way is online: choose your start date, duration and number of travellers, and you'll get the card by email. In Munich you can also buy it in person, including at the tourist information office in the Town Hall and at selected MVV ticket machines. Booking before you travel saves you a trip to a sales point on your first day.
How quickly do I get the card after booking? +
Usually within a few minutes of your payment being confirmed. The email contains a link to your digital card. For the public transport ticket, it can occasionally take a few minutes longer to appear. If the email doesn't arrive, check your spam folder first; if nothing has come through after 24 hours, get in touch with the provider (see Contact).
What payment methods are accepted? +
Klarna Pay Now and Klarna Pay Later, PayPal, and credit or debit card (Visa or Mastercard). You pay at checkout, and the card arrives by email straight after.
Why are the names and ages of all travellers asked for? +
Individual attractions issue personalised tickets, and rates depend on age. For the Munich Card, the public transport ticket is also issued in one person's name. You'll need to be able to prove your age with photo ID on site for discounted rates.
Can I book at short notice? +
Yes, the card is digital, so it's ready to go even for spontaneous plans. That said, for attractions with fixed time slots and the Neuschwanstein day trip, your preferred times may already be fully booked.
Validity and activation
When does my card's validity start? +
Automatically on the start date you choose when booking - there's no separate activation step. You can choose 1, 2, 3, 4 or 5 consecutive days.
Can I extend or pause the validity period? +
No, neither is possible, even if an attraction happens to be closed on one of your days. So check the opening hours of the sights you most want to see before booking, especially in the off-season and on public holidays.
How many times can I visit an attraction? +
Once per card within the validity period. Once you've visited a sight, you can't enter it again with the same card. The same applies to the Munich Card discount: once per attraction.
Is the card valid on public holidays too? +
The card itself is valid on every day. Individual attractions may close or have shorter hours on public holidays - on 24 December, most open for half a day at most. It's worth checking the attraction's own website before your visit.
Benefits and entry
What's included in the Munich City Pass? +
Admission to more than 40 attractions, including the Deutsches Museum, Nymphenburg Palace and the Residenz, plus guided tours and the hop-on-hop-off bus tour. The list shown to you at booking is what counts; a selection is listed under Attractions.
Which well-known sights are missing from the pass? +
The BMW Museum, Hellabrunn Zoo and the Olympic Tower aren't included, so you pay the regular admission there. Public transport isn't a given either - it depends on the option you choose. What's included is listed under Attractions.
Can I skip the queue with the card? +
Only at a couple of attractions. At the Deutsches Museum and the FC Bayern Museum at the Allianz Arena you get priority entry; elsewhere you join the regular queue and save only on the admission fee.
Is the hop-on-hop-off bus tour included? +
With the City Pass, yes. You show your card to the bus operator's staff and receive your bus ticket, then hop on and off at the stops as often as you like. Which route your ticket covers and how long it is valid from your first ride is listed with the benefits on your digital card.
Do I need to book ahead for attractions? +
Most sights can be visited without booking ahead. Tours and guided visits with limited spaces need a reservation, as does the Neuschwanstein day trip, even if you've already added it at purchase. How to book is explained in the notes on your digital card.
What do the discount partners offer? +
Alongside free admission, there are discounts at restaurants, shops and tour operators. Usually it's enough to show the card before paying - no vouchers needed. The full partner list with addresses comes with your card documents.
Public transport
Is public transport included with the card? +
You decide when you buy. You can pick the city area (Zone M) or the full network (Zones M to 6) covering the airport, Dachau and Starnberg Lake, or take the card without public transport at all. What the ticket covers is explained under Public transport.
Which types of transport can I use? +
The U-Bahn, S-Bahn, tram, bus and regional trains within your booked zone, as often as you like. Long-distance trains such as ICE and IC are excluded. The most useful lines for visitors are listed under Public transport.
Is Zone M enough, or do I need M-6? +
Zone M covers the city area, where most attractions are located, including Nymphenburg Palace, the Deutsches Museum and Sea Life. For the S-Bahn to the airport, or to Dachau, Herrsching am Ammersee or Tutzing on Starnberg Lake, you'll need the full M-6 network.
Do I need to validate the public transport ticket? +
No. It's issued for your start date and is valid without stamping - there are no barriers on the U-Bahn or S-Bahn anyway. Just get on board and keep the ticket ready for inspection.
Children, groups and ID
Does everyone need their own card? +
Yes. Each card is issued to one person and can't be shared or passed on - everyone gets their own QR code. You can buy several cards in a single order.
What age tiers are there? +
The Munich City Pass has three tiers: children aged 6 to 14, teenagers aged 15 to 17, and adults. What matters is your age at the time of the visit, not when you booked. Pricing for each tier is listed under Prices. The card doesn't offer further discounts for students or seniors, though individual attractions may set their own rules.
What's the Munich Card group ticket? +
It covers up to five people, with two children aged 6 to 14 counting as one person. The included public transport ticket is issued in the name of a main cardholder, who has to be present when travelling together. Each member of the group uses the attraction discounts individually.
Can we split up as a group? +
For sightseeing, yes - everyone uses their own QR code at their own pace. Just agree in advance who's using which code, since each code can be used only once per sight. It's only with the Munich Card's shared public transport ticket that you need to travel together.
Do I need ID? +
Yes, carry one with you. Attractions sometimes check the card in person, and you may need to prove your age on the spot for discounted child and teen rates.
Cancellation and refunds
Can I cancel my card? +
Cancellation is generally possible up to 24 hours before the first day of validity, as long as the card hasn't been used yet. Any costs involved are set by the provider's terms and conditions - you'll find how to reach the provider under Contact.
Do I get a refund if I don't manage to use it all? +
No. The card is priced as a package, so there's no partial refund for attractions you didn't use. The value comes from combining several sights within the same days.
What happens if there's a strike or a short-notice closure? +
The validity period doesn't automatically extend if attractions close because of strikes or demonstrations. For longer-lasting disruptions, the provider looks at each case individually.
What if it rains? +
Most of the included sights are indoors, from the Pinakothek museums to the Deutsches Museum. There's no refund for bad weather, but you have plenty of scope to rearrange the order of your visits.
Digital card and technical questions
Do I need an app? +
No. The card opens via a link in your browser - there's nothing to install.
Does the card work without an internet connection? +
Only to a limited extent. The card is designed for online viewing rather than printing. Take screenshots of the QR codes before you head out, so you have them ready even without signal.
What should I do if I lose my phone? +
Contact the provider's support team. Since the card is digital, the link can be sent again to another device. You'll find where to reach them under Contact.
Where can I find opening hours and addresses? +
In the digital card itself - it lists the included tickets along with opening hours and addresses. For short-notice changes, it's best to check the attraction's own website before your visit.
Still have questions?
Choose your start date, duration and number of travellers when you book, and all prices by duration and age are listed under Prices.